Effective Date: 20-02-2025
At ORBATOR VENTURES PRIVATE LIMITED, we strive to provide excellent services through the UNIHOUR platform. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed.
1. Cancellation Policy
1.1 For Service Bookings:
You may cancel a service request before it has been accepted by a service provider.
Once a service provider has accepted your request or the service has commenced, cancellations may not be allowed.
1.2 For Subscriptions (If Applicable):
You can cancel subscriptions at any time through your account settings.
Cancellation will take effect at the end of the current billing cycle, and no pro-rata refunds will be provided.
2. Refund Policy
2.1 Eligibility for Refunds:
A refund may be issued under the following circumstances:
If a service provider fails to deliver the agreed service.
If the service provided does not meet the agreed quality or specifications, subject to verification.
Duplicate payments or technical errors during payment processing.
2.2 Non-Refundable Cases:
Change of mind after the service is delivered.
Failure to cancel the service within the permissible window.
Issues beyond our control, such as third-party service failures.
2.3 Refund Process:
To request a refund, contact us at orbatorsventures@gmail.com with your booking or transaction details.
Refund requests will be reviewed within 7 business days.
Approved refunds will be processed within 10-15 business days to the original payment method.
3. How to Request a Refund or Cancellation
To initiate a refund or cancellation, contact our customer support:
Email: orbatorsventures@gmail.com
Phone: +91 9074220130
Provide the following information for faster processing:
Order/Booking ID
Date of Transaction
Reason for Cancellation or Refund
4. Changes to This Policy
We reserve the right to update this policy at any time. Any significant changes will be communicated via email or platform notifications.
5. Contact Us
If you have questions or need assistance, please reach out to us:
Email: orbatorsventures@gmail.com
Phone: +91 9074220130
Address: ORBATOR VENTURES PRIVATE LIMITED, 11/56D, Valparamba, Panakkad, Malappuram, Kerala, 676519
